Shipping Policy

Thank you for choosing Cycolour.
We hope every necklace, bracelet, and pair of earrings arrives safely and smoothly. Below you will find information regarding Cycolour' shipping areas, carriers, estimated delivery times, and related instructions. Please read carefully before placing your order.

1. Order Processing Time

  • All orders will be processed after payment is successful.
  • Under normal circumstances, orders will be packaged and shipped within 1-3 business days (excluding weekends and Chinese public holidays).
  • During promotional events or peak order periods, processing time may be slightly longer. We will do our best to minimize waiting times.

2. Shipping Areas, Carriers, and Estimated Delivery Times

Cycolour currently supports shipping to the following regions. The shipping method will be arranged based on the destination, package weight, and actual circumstances.

North America

Shipping Area
United States, Canada, and other countries and regions

Carriers

  • USPS
  • UPS
  • FedEx

(The specific carrier will be automatically matched based on the order details.)

Estimated Delivery Time

  • Approximately 7-15 business days after shipment

Europe

Shipping Area
United Kingdom, France, Germany, Italy, Spain, the Netherlands, and other major European countries

Carriers

  • DHL
  • UPS
  • Local postal system

Estimated Delivery Time

  • Approximately 8-18 business days after shipment

Asia

Shipping Area
Japan, South Korea, Singapore, Thailand, Malaysia, and other countries and regions

Carriers

  • DHL
  • SF Express International
  • Local partner logistics

Estimated Delivery Time

  • Approximately 6-12 business days after shipment

Oceania

Shipping Area
Australia, New Zealand, and other countries

Carriers

  • DHL
  • UPS
  • Local postal system

Estimated Delivery Time

  • Approximately 8-15 business days after shipment

3. Shipping Time Explanation

The above delivery times are estimated and for reference only. Actual arrival times may vary due to the following reasons:

  • Customs clearance progress
  • Weather, flight delays, or force majeure factors
  • Local logistics peak periods or holidays

Once the order is shipped, the delivery time will be the responsibility of the logistics carrier. Cycolour cannot guarantee a specific delivery date, but we will assist you in tracking the logistics status.

4. Customs Duties, Taxes, and Clearance Information

  • Customs policies vary in different countries and regions. Orders may be subject to customs duties, value-added tax (VAT), or other import-related fees.
  • If such fees are incurred, they are usually the recipient's responsibility. The local customs or carrier will determine the specific amount.
  • Cycolour cannot control or predict each country's customs policies; your understanding is appreciated.

5. Address Information and Delivery Failure

  • Please ensure that your shipping address, postal code, and contact information are accurate and complete when placing your order.
  • Delivery delays, returns, or losses due to incorrect or incomplete address information, or an inability to contact the recipient, may result in additional charges and affect delivery time.

6. Package Abnormalities

If any of the following situations occur, please get in touch with us promptly:

  • Logistics information has not been updated for a long time.
  • The package shows as delivered, but you have not received it.
  • The package is experiencing an abnormal status during transportation.

We will assist you in contacting the logistics carrier and provide support within reasonable limits.

7. Contact Us

If you have any questions about our shipping policy, please feel free to contact us through the Contact Us page.
Cycolour will do its best to provide you with clear and patient answers.